Our customers are our top priority at Heart In Diamond and we endeavour to do everything we can to deliver you the diamond of your dreams. We offer a cooling off period and cancellation policy. Please talk to a Heart In Diamond representative to learn more about it.
The Company provides a rescission period of 7 (seven) business days from the date of signing of the Purchase Order Form and Terms and Conditions, within which time the Purchase Order Form may be cancelled and full refund of the prepayment will be issued by the Company. The Purchaser understands that request for Purchase Order Form cancellation must be made in writing and will be acknowledged by the Company in writing. The full refund will be issued only after the prepayment amount has been cleared. After the rescission period has expired and the Purchase Order Form has been accepted by the Company, the prepaid amount will not be refunded to the Purchaser, unless the Company is unable to fulfill the terms of the Purchase Order.