Terms of Sale

Shipping

Heart In Diamond provides free shipping for all items. All the orders are delivered within 7-10 days after production has finished. However the time may vary depending on the destination or any setting work that we are undertaking for you. Your consultant will contact you with an estimated time of delivery.

Whenever possible we hand deliver your memorial diamond to you (Dependent on representative within your location).

We ship by FedEx, UPS, USPS or EMS to a street address, not to a P.O. Box, and a signature is required for all deliveries.

Canadian customers please note that you are responsible for paying any local duties, taxes and customs. Please contact us if you need more information on the paperwork required from us to support your customs form.

Payment Options

We offer three easy and convenient payment options in our Purchase Order Form: credit or debit card (Visa and MasterCard are accepted), check or wire transfer. In case of paying by wire transfer – the fee should be included.

Order Cancellation

The Company provides a rescission period of 7 (seven) business days from the date of signing of the Purchase Order Form and Terms and Conditions, within which time the Purchase Order Form may be cancelled and full refund of the prepayment will be issued by the Company. The Purchaser understands that request for Purchase Order Form cancellation must be made in writing and will be acknowledged by the Company in writing. The full refund will be issued only after the prepayment amount has been cleared. After the rescission period has expired and the Purchase Order Form has been accepted by the Company, the prepaid amount will not be refunded to the Purchaser, unless the Company is unable to fulfill the terms of the Purchase Order.