FREQUENTLY ASKED QUESTIONS

Q: What are laboratory created diamonds?

A: Lab-grown diamonds are real, certified diamonds that have been created in a laboratory by replicating nature’s conditions of extreme temperatures and pressure applied to pure carbon millions or billions of years ago deep beneath the Earth’s crust. Laboratory created diamonds (also referred to as man made diamonds) possess the identical chemical, optical, and physical properties of Earth-mined diamonds.

Q: What is a Heart In Diamond diamond?

A: Our genuine, certified, laboratory-grown diamonds are different from any others because they are created using the signature carbon (taken from hair or ashes) of people and pets. These unique diamonds are made to celebrate a life’s precious memories and to become heirlooms, passed on for generations to come.

Q: What makes a cremation diamond “more” than a diamond?

A: A cremation diamond is made to order using a customer’s personal source of carbon. This makes it more unique and sentimental than any other, as it contains the essence of life and what matters most: Your precious memories.

Q: How do you obtain personal carbon from people or pets?

A: Using a high-temperature process, hair or cremated ashes provided by the customer is converted into pure carbon, which is the primary element required for diamond formation either in a laboratory or through the naturally-occurring processes deep under the Earth’s crust.

Q: How much hair or ashes is required to create a cremation diamond?

A: We request 2/3 cup of cremated ashes and 1/2 cup of hair for each diamond. If you do not have these exact amounts, we can still create your diamond by adding generic carbon

Q: Is there a limit to the sources of personal carbon used to create a single diamond?

A: There is no limit to the number of people and/or pets whose signature carbon can be used to create your diamond. You can combine both source types (e.g., ashes and hair) and multiple people/pets in one source category (e.g., hair from an entire family, including your pet).

Q: How does the diamond creation process work?

A: A Heart In Diamond diamond is formed by applying high pressure and high temperature to your source of carbon – a process that replicates conditions found deep inside the earth. We begin with a tiny diamond seed and pure signature carbon. These core components are placed into a growth chamber to form a real “diamond in the rough.” This rough diamond is then cut and polished to the customer’s specifications.

Q: What happens if the entire personal carbon source is not used to create the diamond?

A: It is rare to have excess carbon following the creation process; however, any excess (whether hair, ashes, or pure carbon) will be returned to you.

Q: Can our signature carbon ever be removed or extracted from a finished Heart In Diamond diamond?

A: No, it cannot. The pure carbon taken from the personal source that you provide is used as the core material from which the diamond is created and can never be altered following diamond growth.

Q: Why are diamonds made from ashes a socially responsible and eco-friendly option?

A: We are committed to creating only environmentally-friendly and conflict-free diamonds. Unlike natural diamond mining, which destroys ecosystems and funds armed campaigns, our man made diamonds are created in a controlled laboratory environment, using only modest amounts of resources. Free from environmental harm and unethical labor or trade practices, the creation of a personal laboratory grown diamond from ashes is as pure and peaceful as the gems themselves.

Q: How long have laboratory-grown diamonds been around?

A: H. Tracy Hall, Ph.D., a physical chemist working for General Electric, achieved one of the first commercially successful laboratory-grown diamonds in 1954. Up until recent times, most laboratory-grown diamonds were used for industrial purposes. Due to recent technological advancements, laboratories can now produce gem quality diamonds. These beautiful diamonds are eco-friendly and less expensive alternatives to rare and expensive earth-mined diamonds.

Q: What is the difference between laboratory-grown and earth-mined diamonds?

A: Laboratory-grown diamonds are identical to earth-mined diamonds with the same chemical composition, timeless beauty, fire, brilliance, unique colors, hardness, and quality. A laboratory-grown diamond is usually less expensive than a mined diamond.

Q: How popular are laboratory-created diamonds?

A: Within the last decade, gem-quality laboratory-created diamonds have rapidly increased in popularity. According to recent industry statistics, almost 70% of women say that they would be willing to choose a lab-grown diamond instead of an earth-mined diamond. As a beautiful and eco-friendly alternative, more people every day are choosing lab-grown diamonds.

Q: How do prices of cremation diamonds and earth-mined diamonds compare?

A: Due to the scarcity of colored diamonds found under the earth, recent price research indicates that lab grown diamonds can be as much as 70% less than the cost of certain earth-mined colored diamonds of comparable size, color, clarity and cut. Because we own our own production facilities, we are also able to offer lower prices on our cremation diamonds than anyone else in the industry.

Q: How long does it take to create a Heart In Diamond diamond?

A: Production time for our diamonds is 70-120 days, the fastest turnaround time in the industry.

Q: What makes a Heart In Diamond diamond such a unique commemorative option?

A: Our diamonds are a one-of-a-kind keepsake that can never be duplicated. Among the hardest and most indestructible substances on earth, a diamond made from ashes permanently captures the essence of love and is a legacy that can be treasured for generations to come.

To help keep your memories close to your heart, we also give you the option of selecting from among more than 500 jewelry settings so you can receive your diamond in a stunning ring, earring, or necklace.

Q: How do I know that my cremation diamond is a real diamond?

A: Every diamond we produce is issued a certificate of authenticity that guarantees that your cremation diamond is physically, optically, and chemically identical to a diamond taken from the Earth. It also includes a full diamond grading report.

Q: Is my Heart In Diamond diamond guaranteed?

A: Your Heart In Diamond diamond includes a lifetime guarantee against any defects originating from or caused by the diamond creation process. Our diamonds are not guaranteed against damage or loss as a result of theft, willful damage or breakage, application of high heat treatment, change-of-mind, buyer’s remorse and natural inclusions that result from the growth process.

Q: Does the price of the diamond include mounting and setting?

A:Separate pricing for loose diamonds and jewelry settings can be found on our website. We provide an array of settings in both 14 karat and 18 karat white and yellow gold and platinum.

Q: What if I want a different cut?

A: Heart In Diamond is committed to doing everything possible to create the diamond of your dreams. Please call us at + 1 888-471-4715 to discuss any special requests.

Q: Does my cremation diamond have a unique identity or inscription?

A: Yes, each diamond receives a unique ID which is laser inscribed into the diamond.

Q: Can I buy a diamond made from ashes and have it shipped to another country?

A: Yes.

Q: Do you insure a Heart In Diamond diamond during shipping?

A: Yes we do. In the unlikely event something should happen to your diamond during shipment, you are fully insured. Once the diamond is delivered to the customer, the customer assumes all risk and liability.



Our consultants understand the emotional weight of making this important decision. To guide you through the process and help you create your never ending bond, please talk to us.
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