Testimonial from Sarah, UK

18 December 2014 / Blog, Testimonials

Losing a loved one is the most painful, heart wrenching , frustrating experience.  Only when you are in this position, and having them in person is no longer an option, do you feel the desperate burning desire to have them close to you forever in some form. Heart in Diamond gives you this opportunity by creating the most stunning diamond you’ve ever seen which means more than words could ever say.

Dealing with the bereaved is no easy feat, it takes a special person to connect with you and understand the whole array of feelings that are just beyond your control. I have to say, Anita was literally the ‘heart’ of my diamond with her warm, friendly, empathetic approach to this process.  The professional approach in responding to my enquiry where other companies had simply ignored me(!)  was an impressive starting point, but what was to follow was nothing short of superb. Anita visited me in person, and sat in my lounge as if she was part of my family, chatting away about our experiences and life in general but also with a wealth of knowledge on the processes and selection of diamonds and settings available.  At no point was I rushed or pressured into buying anything at all, I had the luxury of looking at all the diamonds in the beautiful range of colours and also flicking through the brochures of settings.  Understanding how important the diamond was, Anita made suggestions on the sizes and settings and assured me the diamond would only arrive once it was absolutely perfect as this was more important to Heart in Diamond than anything else.  Something which I later found to be absolutely true!

My regular e mail updates helped the months to pass quickly and the choice of setting was upon me.  The selection of settings is truly stunning but I hadn’t found ‘the one’ which was so important to me. Anita immediately recognised I hadn’t found the right setting and went out of her way to search for something different.  She found me THE most beautiful setting, something which she only knew was right because of the time she took to get to know me.  How many other companies have such a personal touch?

Anita delivered my ring in person and shared in the delight and excitement of seeing it for the first time.  Be warned it is quite a moment and one to be savoured!!  You think the ring is going to be pretty but what arrives is THE most stunning, elegant, absolutely priceless piece of your life that you will ever have. I haven’t stopped admiring it since and knowing I have my Mum with me at all times is the most special feeling in the world.

If anyone is pondering whether to make contact about a diamond I would strongly urge you to.  The professionalism, warmth, friendliness and absolute perfection of the finished product is second to none.  If the price had been double that of the competitor I would still have gone with Heart in Diamond.  It’s the little things in life that count, and Heart in Diamond with the help of Anita gets this JUST right. 

– Sarah, UK

Heart In Diamond - Client’s testimonial

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